APP (pulp and paper products) is one of the world's leading pulp and paper companies. With current combined pulp, paper and packaging grades capacity of over 7 million tonnes in Indonesia, it ranks number one in Asia, excluding Japan.
APP currently has multi-locational manufacturing facilities in Indonesia and markets its products in more than 65 countries on six continents. APP produces bleached hardwood pulp and a wide range of paper and packaging products. The range extends from commodity-grade base paper to value added art paper, that includes cast coat paper, tissue, speciality papers, carbonless paper, and stationery and office products.
We challenge you to join our team as:
Customer Service Officer
Responsibilities:
* Answer phones and respond to Customer requests
* Provide customers with Product and Service information
* Transfer customer calls to appropriate staff
* Identify, research and resolve customer issues using the computer system
* Follow up unresolved Customer Inquiries immediately
* Complete call logs and reports
* Recommend process improvements to direct superior
Requirements:
* Candidate must possess at least a Diploma in Business Studies/Administration/Management or equivalent.
* Required skill(s): Customer Service Skills, Microsoft Offices, Interpersonal Skills.
* Required language(s): English, Bahasa Indonesia
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably Senior Staffs specializing in Customer Service or equivalent. Job role in Customer Service-
General or Call Center Executive
* 1 Full-Time positions available.
If you are JobStreet Member, "click here to Apply" button below
" Only short-listed candidates will be invited via e-mail/phone for Test and Interview "
